Category: tenants

28 Nov

Engaging Residents in Energy Efficiency: Park Terrace Gardens’ Green Committee

Betsy Harbison aerators, efficiency, energy management, tenants Tags:

Park Terrace Gardens

Want to reduce your energy and water costs in your cooperative or condominium?  Tired of ongoing energy and water issues clogging up your email inbox and board meetings? Or are you just not sure where to begin?

A few years ago, Park Terrace Gardens in Upper Manhattan decided to form committees that focused on specific issues. This sparked the creation of their Green Committee lead by four passionate women – Osi Kaminer, Kim Schwab, Bev Solow, and Leslie Zema.

What Does a Green Committee Do?

It’s a group of residents that…

  • Serve as a resource and contact for the board, shareholders, property manager, and super to address residents’ energy efficiency and sustainability needs.  
  • Understand the building’s energy needs.
  • Research and enlist energy and water management experts, like Bright Power.
  • Assess savings opportunities and the best next steps in collaboration with experts, building staff, and board members.
  • Collaborate with the coop management, elect to move forward with a plan of action, implement savings measures, and keep the board up-to-date throughout the installation.
  • Review project success and savings with the board and shareholders once the project is complete, including a way to ensure ongoing savings year after year.
  • Continually learn from other buildings’ energy initiatives.

Green Committee Goal: Keep residents comfortable while keeping energy costs down.

Park Terrace Gardens Green Committee at Work

Through completing their own utility benchmarking, Park Terrace Gardens became aware of the building’s needs to reduce inefficiencies. Needing to comply with local energy auditing laws, the board, by recommendation of the Green Committee, brought on Bright Power to complete a comprehensive energy audit that dug deeper into the property’s opportunities to find sustainable savings. The energy audit report helped elucidate and pinpoint long-term issues and allowed the board cost-effective options to implement energy and water savings measures. The Green Committee was critical to the success of this project and overall process, coordinating with the energy experts while collaborating with the board and shareholders to ensure smooth sailing. As a result, the measures below were completed at the property and the savings are monitored using EnergyScoreCards.

Upgraded boiler and balanced the steam distribution system

The Green Committee counted over 80 windows that were left open during heating season! Since the upgrade, the Green Committee used portable temperature sensors to educate residents on the changes they can make in their unit to get the most out of the retrofit, like moving furniture or heavy curtains away from radiators.

Weatherstripped exterior doors and in-unit AC systems

To tackle this effort and get the return on their investment, the Green Committee created gift bags for each resident complete with weatherstripping designed for windows with A/C units, detailed installation instructions, and handwritten personalized notes to each resident.  The committee saw huge success with this campaign and are sure the personalized touch made all the difference. This measure has greatly reduced the amount of air infiltration coming into the building, minimizing the amount of energy wasted in both heating and cooling seasons.

Installed LED lighting

The board sponsored a giveaway of 5 LED bulbs for each unit in an effort to attract shareholders and reduce energy costs. The Green Committee set up the building’s conference room with different types of LED bulbs to demonstrate to the tenants that LED lights can have the same – or often times better – lighting output as other energy-intensive bulbs.  Through education and live demonstration, the committee changed the opinions of shareholders. In tandem with a common area lighting retrofit, the building saw the lighting retrofit reduced 15% in electricity cost reductions in the first year!

Installed faucet aerators

The Green Committee shared with the building shareholders how and why they were making the change – using the audit report as a crutch to validate the investment opportunity (payback was under 6 months!). Supplemented with informational flyers and thank you notes, the committee was able to make a big impact.

Advice From Park Terrace Gardens on Starting Your Green Committee

1.  Regularly educate and communicate with board members and residents.
Committee member, Osi Kaminer, says that their commitment to consistently educating the board is the key to their success.  She also says that having a committee member serve as a board member to liaise between the two groups is crucial.  This ensures the committee gets in front of the board regularly and can continue to push forward the Green Committee’s agenda outside of meetings.

Osi attributes their success with residents to the constant communication and open access to committee members. The committee created a group email for shareholders that would forward to the Green Committee and the property manager.  They also publicized their phone numbers and welcomed regular contact.  This personal communication reminded the other shareholders that the committee members were residents themselves, making shareholders more receptive to the Green Committee’s suggestions.

2.  Don’t shy away from shareholders who complain.
Osi is clear: the committee’s goal is to ensure everyone is as comfortable as possible.  While they know they may not be able to make everyone happy, they can make everyone comfortable.  

Investigating a shareholder’s complaints about a cold unit sparked a visit where the committee learned that a previous tenant had removed a radiator from the unit.  And, in discussing this with the shareholder, the committee learned that there were other units facing the same issues.  If they had simply said “the boiler is set above the temperature required by law” and moved on, they would never have learned about the missing radiators in multiple units.  

3.  Understand the Board’s Goals.
Have the committee start with a list, provided by the board, of items they may want to explore and address. Let the committee investigate and share back their findings with the board.  Keeping your goals aligned will be a constant reminder – you are both on the same side with the same goal.

4.  Look to Others’ Success.
This Green Committee attended many workshops and connected with other buildings that completed or were undergoing similar projects.  By learning from those who already have gone through the process, the Park Terrace Gardens Green Committee knew about potential roadblocks before they hit them.  And, they were able to show what a project might look like on the other side, exciting the board and shareholders.

Read more detailed information about the steam system upgrades in this Building Energy Exchange case study

See the survey the Green Committee used to help our engineers understand residents’ behavior when it comes to heating and cooling their apartment here.

See an example of a flyer the Green Committee posted thanking residents for their participation in NYSERDA’s Energy Reduction Plan here.

How might you recommend a Green Committee for your coop or condo? Share your story with us on LinkedIn, Twitter, Facebook, or email us at info@brightpower.com!

 

23 Feb

The Steam Heat Balancing Act

Leyna O'Neill energy management, tenants

Steam heating systems can be tricky. These ancient systems are deceptively simple and notoriously difficult to regulate. Most owners and managers allocate maintenance budget to the boilers themselves.  However, when it comes to the pipes and radiators – the steam distribution system that heats the spaces that your residents actually care about – building maintenance staff are often left to their own devices.  

In New York City, you can pretty much tell which buildings have steam heat in the winter without ever going inside — it’s common to see windows wide open in the dead of winter, a consequence of imbalanced steam systems. All that heat flying out of the windows represents dollars flying out of the owners’ pockets.

But, without a comprehensive strategy for making a steam heating system perform its job well – i.e. provide even heating across all occupied spaces in your buildings – you aren’t just negatively impacting your bottom line by paying too much in energy costs, you’re also risking your topline.

Let’s take a look at some of the side effects of a neglected steam heating system.

Crying Babies

Anyone who’s lived in a building with steam heat knows there are some unique quirks. One Brooklyn resident I spoke with said that her newborn son is not a fan of their building’s steam heating system. The sputtering and clanking are known to wake people up, and that includes babies. Contrary to popular belief, those noises are not signs that the system is working well: it’s a tip that something is off. But more importantly, it’s a nuisance to residents. Strike one.

Secret Solutions

Maybe residents are having a tough time getting a hold of their landlord or super, or maybe they think they just know best since the problems are in their homes. Whatever the reason, people often want to take matters into their own hands when it comes to fixing problems caused by their steam heating system.

Case in point: a master-metered San Francisco apartment complex we’re working with is undergoing a major steam heating system retrofit, spurred by exorbitant electricity costs. When their steam heating system wasn’t warming up their apartments like it should, residents decided to buy electric space heaters, sending electricity costs through the roof. Strike two.

Enough is Enough

My own experience with steam heat wasn’t a pleasant one. After roughly 3 years of shoddy heating in my Brooklyn apartment, a frigid winter finally froze our pipes and had me saying enough is enough. Yes, there were other factors that made me want to leave my apartment, but reliable heat was chief among them. I went through all of these phases with my steam system. The noises were annoying, but I got used to them. When I got space heaters I was concerned that they were unsafe and I was not pleased with my electricity bills. But when I had no heat coming into my apartment and an unconcerned landlord, I knew it was time to go. Strike three.

Finding the Right Balance

By no means are we condemning steam heating systems. When maintained properly and routinely, these simple systems effectively deliver heat to all kinds of buildings. However, routine maintenance is key, and often undervalued. Poorly maintained steam systems cost more in energy bills and in emergency repairs, but, perhaps more importantly, they negatively impact your customers, i.e.your residents.  If the system is a little wonky, most residents will just deal with it.  But when steam heating issues pile up, it can push some residents over the edge, causing them to move, and putting a dent in your topline revenue.

For more information, Building Energy Exchange recently released a great white paper called Better Steam Heat.  And, of course, we have many experts in steam heating systems at Bright Power – feel free to send us an email at info@brightpower.com or give us a call at 212.803.5868.

21 Feb

Bringing Work Home: Sustainability with a Baby

Jordana Viuker tenants

While my sustainability work (which includes managing project scopes such as Passive House Institute US, Enterprise Green Communities, and LEED for Homes) made me aware of the importance of indoor environmental quality (IEQ), I never cared about it as much as I did once I had a baby.  IEQ is a broad term covering the overall effects of a building’s interior on occupant health and well-being.

Healthy IEQ has been linked to improved productivity in the workforce (see The COGfx Study – fascinating!), and it is a key component of the newest iterations of green building standards, like LEED v4 and the WELL Building Standard. But it wasn’t economic output I was concerned about in my apartment – just a healthy infant, since, as studies from the NIH, the DOE, and the WHO (among others) have concluded, IEQ can have a very real impact on health and development.  So I set out to learn more about what I could do in my own home to improve IEQ for my family:

Testing
At the suggestion of a colleague, we tested our apartment with an analyzer kit sold by Home Air Check. The test we purchased measured VOCs, actively growing mold, and toxic formaldehyde. Our apartment didn’t score well in a couple of these categories, which is why we were especially motivated.

Carpeting 
The materials used to make and install carpet (not to mention everything that gets trapped in it!) are usually IEQ nightmares. If you do want carpet (I must say our little guy loves it – despite the rug burn), choose carpet certified by The Carpet and Rug Institute (CRI) as Green Label Plus.  We also made a rule that our apartment be shoe free to reduce what we contribute from outside.

Paint 
Many of us know by now to buy low (or preferably no) VOC paint. Most of our buildings, however, have layers and layers of painted walls – some of which could contain lead. Before making any holes in the walls, we wet the area with a damp napkin and vacuum the area immediately after.

Cleaning
We replaced all of our cleaning products with only those that score an “A” from the Environmental Working Group. (We did the same for cosmetics.)

Furniture
We tried to find products that were GreenGuard (or, even better, GreenGuard Gold) certified or those made from unfinished wood. Since GreenGuard products tended to exceed our budget, we opted for used items since these have already spent years off-gassing!  Our beautiful hand-me-down crib is unfortunately not unfinished, and it has plenty of new paint-chipped bite marks at this point…

Plants
NASA’s pioneering study on air-filtering plants in 1980 guided our selection of houseplants.  We added a small bamboo, a snake plant, a peace lily, a Chinese evergreen, and a few spider plants to our collection.

Fresh air
Ultimately, the best solution in our apartment (which had been renovated just prior to our purchasing it) was to leave the windows open as much as possible.  (Although, we are not far from a highway, so that is another consideration.)

Of course, I wish we lived in a Passive House, so we would have continuous supply air filtered through Energy Recovery Ventilation (ERVs), but we’re not there just yet. So, while I continue to be on the lookout for IEQ issues and resolutions (I’m currently saving up to buy an air purifier), I’m also learning to relax, enjoy my beautiful son, and take deep breaths – even if that means sometimes inhaling a few toxins!

29 Jul

When Energy Hits Your Topline Revenue

Leyna O'Neill energy management, tenants

moving
The value of energy management is often measured in its impact on expenses – how much money are you spending on gas and electric supply, what is the price of your boiler replacement, how much will a solar installation save you in the long run? But for multifamily real estate owners, the value of energy management reaches well beyond the expense side of your P&L into topline revenue.

Keeping occupancy and rents high is one of your core business objectives. But all it takes is one energy-related snafu to send residents running. Energy management – the least talked about most important secret to tenant retention.

Below are some of the most common energy-related frustrations that can cause a good resident to utter those feared four words – “It’s time to move”. Don’t worry, we’ve also included tips for avoiding these sticky situations.

Surprise Costs

While most residents choose an apartment based upon the base rent, they can get shocked (and steamed) when they start receiving their energy and water bills. Residents may not fully appreciate energy-efficient appliances on the day they move in, but the real cost of inefficient ones shows up in their utility bills, and reduces the chance that they will renew their leases.

Ratio Utility Billing Systems (“RUBS”), may seem like an attractive option for owners who wish to bill residents for utility usage without the costs of submetering.  However, when residents are paying a small percentage of the whole property’s usage, their individual actions have a nominal impact on how much they pay. This means that it is incumbent upon you as the owner to implement energy and water efficiency improvements property-wide, or face the ire of residents when renewal time comes around.

Pro Tip: Install energy efficient appliances, clearly communicate billing procedures with residents, consider energy procurement options to increase control and stability over utility prices.

Temperature Chaos

Even renters want to feel like they own their spaces. A big part of that is having their apartments at temperatures that are comfortable for them. But that is often not the case. The building systems that directly impact resident comfort – heating, cooling, ventilation – are often dependent upon ownership’s energy management strategy. There’s not much a resident can do when the apartment feels tropical in December because of an imbalanced steam system. So they open the windows, for awhile. Some people accept and deal with the energy blunders, but many don’t.

Pro Tip: Schedule an energy audit, followed by retrocommissioning, to make sure systems are properly balanced and functioning optimally. This involves a lot more than just tuning the boiler or changing an air conditioner filter – the whole system needs to be checked and tuned to ensure that it can deliver consistent comfort.  

Pressure Problems

For many people, that nice hot shower in the morning really sets the tone for the day… unless of course the hot water never comes on, the temperature swings wildly between hot and cold, or the pressure makes it feel more like a sprinkle than a shower. For the resident, the worst part is that there’s nothing they can do. As an owner or operator, you have the power to bring in an expert to solve what can be a thorny problem with a number of different possible causes.  But you should do it before it’s too late and your tenants are already out the door for the last time.

Pro Tip: There are a lot of things that go into delivering a nice hot shower, including the boiler itself, the recirculation pump, the tempering valve, the showerhead, the water booster pump and the pipe condition and configuration.  You’ll need an expert to analyze the system, diagnose the problem and propose a solution.  
It’s tough to trace any one move-out to an energy or water management problem but when it comes to multifamily, it’s clear that comfort is paramount and energy and water are directly related to some of the most notorious comfort issues. The good news is that these are solvable problems if you bring in an expert who knows what to look for. Just by acknowledging them you’ll show your residents that their comfort and quality of life is important to you. Let the renewals begin!