Information We Collect
Personally Identifiable Information
We collect, retain and utilize personally identifiable information that is provided to us when a person registers with or uses our Websites including the ESC Website to make services and other opportunities available. The personally identifiable information we collect may include: a person’s name, physical address, mailing address, billing address, email address, birth date, credit or debit card number, credit or debit card expiration date, other billing information, username, password, on occasion a unique identifier (for account security purposes), and other personally identifiable information that may be required for access to a utility account. We may associate and store this information with information about properties covered by our Websites including the ESC Website, the pages or reports which you may have viewed recently at our Websites including the ESC Website and and/or a history of any subscriptions and any communications you may have had with any of our representatives, including any problems with the service you may have reported and other non-personally identifiable information.
We may use your personally identifiable information (including your address) along with demographic data such as utilities usage information both internally and externally for ongoing analytics purposes, both in aggregated and user-specific form.
Activity Tracking: Cookies and Other Web Technologies
We may gather information automatically about your use of our Websites through a variety of mechanisms, including server activity logging, browser cookies and embedded scripts. This information is used to help us understand how users interact with our Websites, provide information to help us improve our Websites, and provide mechanisms for useful product features. We may utilize third-party services for data collection and analytics.
How We Use the Personally Identifiable Information We Collect
We collect personally identifiable information so that we may operate, maintain and improve our Websites including the ESC Website and provide services for our customers.
We may use your personally identifiable information to:
communicate with you for customer service reasons,
send you marketing communications about our or our affiliates’ products and services,
administer, maintain, improve and operate the Website, and
facilitate your experience and use of our Websites including the ESC Website, by, for example, pre-populating fields within screens with information that you may have previously provided it to us.
Disclosure of Information
We do not rent or sell your personally identifiable information to third parties without your consent. However, we may disclose your personally identifiable information to third parties:
to fulfill the purpose for which it was provided,
to complete a transaction you have requested or collect amounts owed to us,
when we determine it is required by law,
when we determine it is necessary to protect our rights or property,
when we determine it is necessary to enforce or apply our policies or to protect our users from fraudulent, abusive, or unlawful use of, the Website or our services, or
when we believe that an emergency involving immediate danger of death or serious physical injury to any person requires disclosure of communications or justifies disclosure of records without delay.
We may use third party service providers to assist us with the administration of our Websites including the ESC Website or otherwise perform services for us, including transaction processing, data storage and processing and sending email. In such cases, we will require that they agree to keep your personally identifiable information confidential and use it solely to provide services for us.
We reserve the right to freely use or disclose to any party any non-personally identifiable information.
We may share or transfer your personally identifiable information as directed to do so by you (for example, where you direct us to use your account information to obtain, compile and analyze energy usage data relating to your property or properties), or where you consent to such disclosure.
We may use third party vendors to perform certain services on behalf of our Websites including the ESC Website, such as hosting our Websites, hosting and managing the data, designing and/or operating our Website’s features, tracking our Website analytics, enabling us to send you information, or performing other administrative services. We may provide these vendors with access to user information, including personally identifiable information to carry out the services they are performing for you or for us. To the extent that we use third party analytics service providers to evaluate and provide us with information about the use of the our Websites and viewing of our content, we may share personally identifiable information with these analytics service providers, and they may set and access their own cookies, web beacons and embedded scripts and other tracking devices on your computer or mobile device.
We may transfer personally identifiable information to third party vendors who provide services that allow us to enhance the information we present to you either now or in the future, or who provide services that may help us provide additional services or features to you either now or in the future. For example, we may submit your data to the EPA Energy Star Portfolio Manager service, from which we may retrieve an Energy Star rating (if available) for your building.
We may, in our sole discretion, share or transfer your personally identifiable information to protect the security or integrity of our databases or our Websites including the ESC Website, to protect our business or reputation, to take precautions against legal liability, in the event of a business transition, to protect and defend our rights or property, for required institutional risk control, or for resolving disputes, inquiries or complaints with respect to your use of our Websites.
Furthermore, we may also provide our partners (and other third partners who might benefit from the information) with aggregated de-identified data, i.e., compiled data that does not in itself identify you, for research and commercial purposes.
Personal Data Submitted by You for Review by other Users
If you chose to post content (“User Content”) on our Websites including the ESC Website, you do so at your own risk. We cannot control the actions of other users with whom you may choose to share your personally identifiable information or other data. We cannot and do not guarantee that User Content you post on our Websites will not be viewed by unauthorized persons. We are not responsible for circumvention of any privacy settings or security measures contained on the Site. You understand and acknowledge that, even after removal, copies of User Content may remain viewable in cached and archived pages or if other users have copied or stored your User Content.
How We Protect Your Personally Identifiable Information
The security of your personally identifiable information is important to us. We endeavor to use commercially reasonable security measures to protect the loss, misuse, and alteration of your personally identifiable information under our control. Any personally identifiable information that you provide to us will be stored on our computer network servers. We maintain reasonable physical, electronic and procedural safeguards to protect the confidentiality of your personally identifiable information. The security measures in place on our Websites and computer systems aim to protect the loss, misuse or alteration of the information you provide to us. If you have any questions or concerns regarding the security of your information, please email us at firstname.lastname@example.org.
Our Websites are not directed to children under the age of thirteen and we do not knowingly collect personal information from children under the age of thirteen on this site or other Company sites. If we become aware that we have inadvertently received personal information from a visitor under the age of thirteen, we will delete the information from our records.
Review of Your Information and Questions About This Policy
You are urged to periodically review and as appropriate correct and update your Website registration information on your user registration page, as applicable. If you would like to review and request changes to any other of your personally identifiable information that is collected through our Websites or if you have questions about this policy, please email us at email@example.com.